--- title: "Edge Assist Features | AI Answers, Search, Insight & Control" description: "Everything Edge Assist does: grounded AI answers with citations, instant search, conversations, human handoff, content ingestion, overrides, cache pre-warming, analytics, white-labelling, and mobile support." url: https://edge.network/assist/features/ --- # Edge Assist Features | AI Answers, Search, Insight & Control [Assist](https://edge.network/assist) Assist # Features Everything Assist does, from the answer your visitor sees to the controls you hold behind it. ## Answering What your visitors experience. ### Grounded in your content Answers are built from your pages and documents, retrieved fresh for every question. If your content doesn't cover it, Assist says so politely — it never fabricates facts, numbers, or policies. ### Citations on every answer Each answer links to the pages it was drawn from, as inline links and source chips. Visitors can verify anything in one click — and every citation is a visit to your content. ### Streaming answers Answers stream word by word, with the first words appearing in under a second. Repeat questions hit a per-site answer cache — shared across every page of your site — and return instantly. ### Page-aware context Assist knows which page the visitor is on. Questions that point at it — "is there a limit on this page?", "how do I set this product up?" — are answered against the page they're reading, not the site in general. ### Real conversations Follow-ups work naturally, conversations survive closing the widget, and visitors can pick up where they left off or start fresh. Idle threads expire so stale context never pollutes a fresh question. ### Extended conversations A paid per-site setting for longer threads with a deeper memory — for products where visitors genuinely work through something with the assistant. Deep turns meter at 2× the question rate. ### Instant search built in Results appear as visitors type, before any AI is involved. One box covers both "find me the page" and "answer my question" — replacing your site search outright. ### Human handoff built in When Assist can't answer — or a visitor simply wants a person — it offers to hand over: they leave an email, the whole conversation lands in your support inbox with the transcript attached, and your reply goes straight to them. Answers and leads from one widget. ## Content ingestion How Assist learns what it knows. ### Content index from your build Publish a small JSON index from your site build — the format is a single page of JSON, fully specified in the docs, and most builds emit it in a few dozen lines. Assist polls it hourly and re-ingests automatically whenever your content changes. You control exactly what Assist knows. ### Bucket ingestion Point Assist at an Edge Storage bucket and drop documents in — markdown, plain text, HTML, PDF. Additions, updates, and deletions are picked up incrementally. Perfect for knowledge bases that don't live on a website. ### By URL No build step, no bucket — give Assist your URL and it crawls your site itself, following your sitemap and links, re-crawling on a schedule to stay current. The zero-integration way in. ### Always in sync Ingestion is automatic and continuous. Rebuild your site or update a document, and Assist answers from the new content — the answer cache invalidates itself on every re-ingest. ### Up to 10,000 documents Every site supports up to 10k documents with fast, predictable retrieval. Bigger knowledge base? Our Expert Services team builds custom deployments beyond the cap. ### Private knowledge bases Bucket-backed sites are private by default: anonymous requests are rejected, and access comes from per-site API keys and short-lived visitor tokens your server mints behind your own login. An internal handbook assistant only your team can reach. ## Insight & control You own the answers. ### Pinned facts Short authoritative statements that take precedence over site content — "We ship worldwide except X", "Support hours are Y". One pinned fact fixes every phrasing of a question. ### Curated Q&As For high-stakes questions, write the exact answer yourself. Strong matches return your words verbatim — instantly, without an AI call. ### Question log & correction loop Browse every question visitors ask, see the answer given, and correct it in one click — the correction becomes an override. Your assistant gets better every week you use it. ### Metrics & conversations Questions per day, answer rates, latency, top questions, top unanswered questions, most-cited pages — plus a full conversations explorer to replay any thread. ### Answer cache purge Clear your site's cached answers whenever you need — the whole site or a single question — just like purging a CDN. Free and instant. ### Cache pre-warming Assist reads your content, works out the hundreds of questions visitors are likely to ask, and answers them all ahead of time — so your most-asked questions are instant from the very first visitor. Review the generated list before it runs, and re-warm automatically when your content changes. A paid feature, metered at the normal question rate. ### Budgets & caps Free tier is hard-capped and can never bill you. Paid usage draws from a prepaid budget you set — when it's exhausted the widget falls back to plain search, never to a surprise invoice. ## The widget Fits your site, carries your brand. ### Chat launcher A "How can we help?" bubble that opens straight into a chat with a greeting — everything visitors expect from a chatbot, answered by your content instead of a script. It even inverts its colours automatically over dark page sections. ### Modal or embedded Prefer no bubble? Bind Assist to your own search icon or Cmd+K, open it from any button on your page, or embed it inline in a help centre, docs sidebar, or 404 page. Run several at once — each surface keeps its own conversation. ### Launcher prompts Set the launcher message yourself — or a rotating series: "How can we help?", "Ask about pricing…", "Looking for docs?". Configured per site from your dashboard, applied to live widgets in minutes. ### Suggested questions Show your own starter questions inside the opened panel. One click begins a chat with that question — guide visitors to the answers you know land well. ### Full-screen mode On desktop, visitors can expand the widget to cover the page — chat on the left, a citations rail on the right, including "keep exploring" links you curate per site. On mobile the widget always uses the full screen. ### Hosted assistant page Every site gets a full-page assistant hosted at assist.edge.network — link to it from an email signature, a social bio, or a support menu before you've touched your site's code. Zero integration. ### Themable Colours, position, placeholder text, welcome message — configured from your dashboard, applied instantly, no code changes. Configuration is server-side, so it can't be tampered with in the page. ### White-label Paid sites can remove Edge branding. The white-label add-on goes further: your own assistant name and icon throughout — your visitors meet your assistant, not ours. ### Mobile apps A hosted widget page drops into any in-app browser sheet today. Native SDKs for Swift, Kotlin, React Native, and Flutter follow — same content, same customisation, fully native UI. ### Protected by design Your sitekey is public but origin-locked: the API only answers for it from your own domain, so a lifted key is useless anywhere else. Per-visitor rate limits and hard monthly caps mean bots can't burn your question budget. ## Try it before you add it Assist runs on this site right now — press ⌘K and ask it anything. Then add the same thing to yours, free. [Start Free](https://edge.network/account) [See Pricing](https://edge.network/assist/pricing)