Privacy Policy

1. Introduction

Edge Network Limited ("Edge", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

Account information (name, email address, company name)
Billing information (payment method, billing address)
Communications (support tickets, emails, feedback)
Profile information (preferences, settings)

2.2 Information We Collect Automatically

When you use our services, we automatically collect:

Usage data (features used, actions taken)
Log data (IP address, browser type, access times)
Device information (hardware model, operating system)
Performance data (latency, errors, resource usage)

3. Edge Shield on Third-Party Websites

Edge Shield is our bot-protection service. When a website operator embeds Shield on their site, we process a limited set of technical data about that site's visitors on the operator's behalf, acting as a data processor, for the sole purpose of distinguishing human visitors from automated traffic. If you encountered Shield on a website that isn't ours, the operator of that website is responsible for telling you about its use in their own privacy notice.

3.1 What Shield Processes

IP address — used for short-window abuse-rate checks and to bind a verification token to the connection that earned it
Browser and request characteristics (user agent, request headers, TLS connection properties, network operator)
The hostname of the page embedding the widget
Summarised interaction statistics, such as counts and variability of pointer movements and key presses — never the content of what you type

3.2 What Shield Does Not Do

No cookies and no persistent identifiers are set
No tracking across websites, and no behavioural profiles are built
Raw mouse movements and keystrokes never leave your browser — only summary statistics are sent
Scores are computed fresh on each page load and discarded; nothing follows you to your next visit

This data is held only as long as the verification itself requires: tokens expire within minutes of being issued, and the short-lived operational records used for abuse-rate and replay protection are purged automatically. The legal basis for this processing is legitimate interest in preventing fraud, spam, and abuse.

A plain-language explanation for visitors is published at shield.edge.network/what-is-this. Website operators requiring a data processing addendum can contact privacy@edge.network.

4. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyse trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions

5. Information Sharing

We do not sell your personal information.

We may share your information only in the following circumstances:

With your consent or at your direction
With service providers who assist in our operations
To comply with legal obligations
To protect rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Edge Shield verification data is retained on much shorter cycles, as described in Section 3.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. For more details, see our Security page.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information

Object to or restrict processing

Data portability

Withdraw consent at any time

9. Cookies

Our marketing website uses privacy-friendly, cookieless analytics, and Edge Shield sets no cookies anywhere it runs. Cookies are used only where they are functionally necessary — for example, to keep you signed in to your account in the control panel. We do not use cookies for advertising or cross-site tracking. You can control cookies through your browser settings.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

privacy@edge.network