Assist
Edge Assist
Edge Assist adds AI answers to your website. Visitors ask questions in a search-and-ask widget, and Assist answers from your own content — with citations, streamed word by word. One script tag to embed; no model keys, no infrastructure.
How It Works
- You give Assist your content. Your site publishes a small JSON index that Assist re-fetches hourly, so answers track your content automatically. See Content Ingestion.
- Visitors search or ask. The widget gives instant full-text results as they type (free, unlimited), and composes an AI answer when they ask a question — grounded in your content and cited, so it links the pages it drew from.
- Repeat questions come from cache. Answered questions are cached per site and replayed instantly, invalidated the moment your content changes. See Answer Caching.
- Humans stay in the loop. A visitor can hand the conversation to your team at any point — Assist emails you the transcript and their address, and you reply directly.
Assist is grounded: it answers from the retrieved passages and the conversation, and declines rather than inventing facts your content doesn't contain. Every answer cites its sources.
Quick Start
Create a site in the control panel, point it at your content, and add one line to your pages:
<script src="https://assist.edge.network/widget.js"
data-sitekey="ea_your_sitekey" defer></script>That renders a floating launcher on every page. The full walkthrough — including inline embeds, the hosted page, and keyboard shortcuts — is in Getting Started.
Key Concepts
| Concept | What it is |
|---|---|
| Site | One Assist deployment: a hostname, a content index, widget settings, and metrics. Accounts can have multiple sites. |
| Sitekey | A public identifier (ea_…) embedded in your pages. There is no secret key — see origin enforcement below. |
| Origin enforcement | Search, ask, and handoff only accept requests from your registered hostname (and subdomains), so a copied sitekey is useless on another domain. localhost is always allowed for development. |
| Question | The billable unit: one AI-composed answer. Searches are free and unlimited. Every site answers 250 questions free each month. |
| Override | Your final word: pinned facts take precedence over site content in every answer, and curated Q&As return your exact wording verbatim when a question strongly matches. Free on every site, managed in Control. |
In This Section
Getting Started
Create a site, ingest your content, embed the widget — live in minutes.
Widget & Embedding
Launcher, inline embeds, hosted page, hotkeys, the JavaScript API, and every customisation option.
Content Ingestion
The index file format, chunking guidance, refresh cycle, and limits.
Answer Caching
How repeat questions are answered instantly, and how the cache invalidates.
API Reference
The HTTP API behind the widget: config, search, ask (SSE), and handoff.
Limits & Billing
The free allowance, per-question pricing, rate limits, and every cap.